SupportCenter is a Customer Service and Support software which provides a complete customer support solution. Customers can raise their requests through Email, web, telephone and even forums. It enables the support staff to track customer requests, analyze and resolve them in the specified time period. It allows the organization to maintain service plans and contracts with the customers effectively. It empowers the customers to be smart and identify solutions for simple problems on their own.
The SCP Advantage
SupportCenter Plus has plethora of advantages over its competitors. It provides hassle free - single download installation and it is extremely cost-efficient in comparison to the competitors. SupportCenter Plus provides active support to all its clients and its high-end automation reduces the support cost considerably. It was designed to make the customer interaction a pleasant one and it enriches user experience. Above all, it's a complete Customer Service and Support solution.
SupportCenter Plus works with
Platforms: Windows 9x, Windows Vista, Linux Browsers: Internet Explorer 7 & Above, Firefox Servers: Windows 2003 & Above, Linux Servers Database: MS-SQL 2000 & 2005, My SQL 4.1.18(bundled)
Derive maximum benefits out of your investment with us. You are just a step away from realizing the full worth of having deployed the ManageEngine Suite and our training precisely addresses this need. Training comprises of a complete walk-through of the application you intend deploying and using its various features for increased productivity. The training pattern is the same for all the applications with the instructor leading you step by step right from the start. A copy of the course material is also provided during the training for future reference. The course material includes hands-on examples which helps you go live with the applications in just a few days. As part of consulting, a product expert guides you with specific queries and clarifications on installating and configuring the applications to meet your management needs.
Managing the customer's requests and queries of any organization of any size, can be a challenge without the right tool in place. Every Customer Support Manager needs an efficient task force - support representatives who are not overburdened, or under-utilized. Routine tasks, jobs, allocations cannot be done manually after a certain limit and automation is the keyword, he should be looking for. SupportCenter Plus combines high level of automation, making sure that tickets get assigned as soon as they arrive, support representatives notified and escalations raised in case SLAs are breached.
SupportCenter Plus also provides a host of different reports on help desk efficiency like completed and overdue requests, time spent reports etc. Service Level Agreement reports help the manager quickly identify trouble areas in his team and take remedial measures. SupportCenter Plus also enables the Customer Support Manager create his own custom reports and schedule them regularly.
A common problem that most help desk representatives face is the lack of systematic control of the help desk. Generally, it is just another human being who manually assigns the tickets and notifies the support personnel. Another common problem is the lack of right information at the right time like the system information for a ticket raised. SupportCenter Plus solves these problems and more. All queries and requests are available to the support representative at a single place.
SupportCenter Plus also allows high level of automation like assigning tickets to support groups as soon as they come and notifying them. This helps them get on the job immediately.
